Refund Policy

Dandy’s World Refund & Returns Policy

Last updated: October 15, 2026

Thank you for shopping with Dandy’s World. This policy explains what to do if something goes wrong with your order, and how refunds, store credit and replacements work.

Cancelling or changing an order

DW-1 · Requesting a cancellation or change. If you need to cancel your order or change your address or items, email contact@dandysworld.gg as soon as possible with your order number. Orders are sent to our warehouse shortly after they’re placed, so the sooner you contact us, the more likely we can help.

DW-2 · Orders not yet packed. If your order hasn’t been packed yet, we’ll cancel or change it and refund any difference to your original payment method.

DW-3 · Orders already packed or shipped. If your order has already been packed or shipped, we can’t stop it. You can refuse the delivery or send it back once it arrives, and we’ll refund you once it reaches us.

Pre-orders

DW-4 · Shipping dates. Many of our products are made to order through pre-orders. Estimated shipping dates are shown on each product page and on our Shipping Timelines page.

DW-5 · Orders with in-stock and pre-order items. If your order includes both, the in-stock items may ship first and the pre-order items will follow when they’re ready.

DW-6 · Cancelling a pre-order. You can cancel a pre-order item before it ships by emailing contact@dandysworld.gg with your order number.

Damaged, incorrect or lost orders

DW-7 · Reporting a problem. Please check your order when it arrives. If an item is damaged, you received the wrong item, or your parcel was lost or damaged in transit, email contact@dandysworld.gg within 14 days of delivery (for lost parcels, within 14 days of the expected delivery date). Include your order number and photos of the item and its packaging.

DW-8 · US orders. Once we’ve confirmed the issue, you can choose store credit for the full value of the affected item(s) plus the shipping you paid, or a free replacement. If the item is out of stock, we’ll offer store credit.

DW-9 · International orders. Once we’ve confirmed the issue, you can choose store credit for the full value of the affected item(s) plus the shipping you paid, or a refund of the same amount to your original payment method.

DW-10 · No need to send anything back. For damaged, incorrect or lost orders, please keep or dispose of the item.

DW-11 · Marked as delivered but not received. Please check with neighbors, your building’s reception and any safe places first, then contact us.

Returns for other reasons

DW-12 · Change of mind. Because many of our products are made to order, we can’t accept returns for change of mind.

DW-13 · Wrong size. If you ordered the wrong size, contact us at contact@dandysworld.gg with your order number and we’ll see what we can do.

Store credit and refunds

DW-14 · Store credit. Store credit is issued as a gift card code sent to your email. You can use it on any purchase at dandysworld.gg.

DW-15 · Refund timing. Refunds go back to your original payment method and can take 5–10 business days to appear, depending on your bank.

Contact

DW-16 · Contact us. For any questions about your order, email contact@dandysworld.gg with your order number and we’ll get back to you as soon as we can.