Shipping & Policies
Last updated: October 23, 2026
How long your order takes depends on two things: the time we need to pack and ship it, and the time the carrier needs to deliver it. Pre-order items also wait for production to finish first. Check your pre-order’s shipping window below.
Pre-order shipping timelines
These are the current estimated shipping windows for our pre-order products. Once your item ships, the delivery times in DW-18 apply.
| Product | Estimated shipping window |
|---|---|
| Bobette Plush (Standard) | December 2026 |
| Cosmo Plush (1st Edition) | November 2026 |
| Cosmo Plush (Standard) | November 2026 |
| Eclipse Plush (1st Edition) | February 2027 |
| Eclipse Plush (Standard) | February 2027 |
| Gigi Plush (1st Edition) | Early/Mid December 2026 |
| Gigi Plush (Standard) | Early/Mid December 2026 |
| Gourdy Plush (Standard) | December 2026 |
| Lost Prince Gourdy Plush (1st Edition) | December 2026 |
| Lost Prince Gourdy Plush (Standard) | December 2026 |
| Shelly Plush (1st Edition) | Shipping Soon |
| Shelly Plush (Standard) | Shipping Soon |
| Sprout & Cosmo Friendship Bracelets | November 2026 |
Shipping policy
Processing and delivery
DW-17 · Processing time. In-stock items leave our warehouse within 1–2 business days of your order. Business days are Monday to Friday, excluding US public holidays. Orders placed on weekends or holidays start processing the next business day.
DW-18 · Delivery time frames. The table below shows how long delivery takes after your order ships, and the total time from placing your order to receiving it for in-stock items (including our 1–2 day processing time).
| Destination | Delivery after shipping | Order to your door (in-stock items) |
|---|---|---|
| US East Coast, South and Midwest | 2–5 business days | 3–7 business days |
| US West Coast and Mountain states | 3–7 business days | 4–9 business days |
| Alaska, Hawaii and US territories | 5–10 business days | 6–12 business days |
| International | 7–21 business days | 8–23 business days |
DW-19 · International duties, taxes and customs. International orders may be subject to customs duties, import taxes and fees charged by the destination country. These are set by local customs, are the customer’s responsibility, and are not included in our prices or shipping charges. Customs checks can also add time beyond the estimates in DW-18.
Unpaid duties. If customs charges aren’t paid, or a parcel is refused or abandoned at customs, the carrier may return or dispose of it. In these cases we’re unfortunately unable to offer a refund, replacement or store credit, and we aren’t responsible for any fees charged by the carrier or customs.
Country-specific requirements:
- Mexico: customs may require the recipient’s RFC (Registro Federal de Contribuyentes) tax ID. If we need it, we’ll email you before shipping. Parcels without a valid RFC may be delayed, held or returned by customs.
- Brazil: import duties and taxes are charged on international parcels and must be paid in Brazil before delivery. Customs may also require your CPF number. If we need it, we’ll email you before shipping. Parcels without a valid CPF, or with unpaid duties, may be held or returned by customs.
These examples aren’t exhaustive. Please check your country’s import rules before ordering.
Pre-orders
DW-20 · Ship windows. Many of our products are made to order. The estimated ship window for each pre-order is shown on its product page and in the pre-order table above. Your item is packed and shipped once production finishes, and then the delivery times in DW-18 apply.
DW-21 · Pre-order delays. If an estimated ship window changes, we will email you before the original window ends with the new date. You can cancel any pre-order item for a full refund at any time before it ships.
DW-22 · Orders with in-stock and pre-order items. If your order contains both, your in-stock items ship first and your pre-order items follow when ready. You will not pay extra shipping for the second package, and you will receive a separate tracking email for each one.
Tracking and missing parcels
DW-23 · Tracking. Every package gets a tracking number by email when it ships. Tracking may take up to 24 hours to show the first scan.
DW-24 · Late or missing parcels. If your parcel still hasn’t arrived 5 business days after the longest delivery time for your destination in DW-18, contact us through our contact form with your order number and we will open a trace with the carrier. Please contact us within 14 days of that date. Lost, damaged and incorrect orders are handled under our Refund & Returns Policy (DW-7 to DW-11).
DW-25 · Contact us. Questions about your order? Send us a message through our contact form with your order number. We reply within 1 business day.
Refund & Returns policy
This policy explains what to do if something goes wrong with your order, and how refunds, store credit and replacements work.
Cancelling or changing an order
DW-1 · Requesting a cancellation or change. If you need to cancel your order or change your address or items, please use our contact form as soon as possible and include your order number. Orders are sent to our warehouse shortly after they’re placed, so the sooner you contact us, the more likely we can help.
DW-2 · Orders not yet packed. If your order hasn’t been packed yet, we’ll cancel or change it and refund any difference to your original payment method.
DW-3 · Orders already packed or shipped. If your order has already been packed or shipped, we can’t stop it. You can refuse the delivery or send it back once it arrives, and we’ll refund you once it reaches us.
Pre-orders
DW-4 · Shipping dates. Many of our products are made to order through pre-orders. Estimated shipping dates are shown on each product page and in the pre-order table above.
DW-5 · Orders with in-stock and pre-order items. If your order includes both, the in-stock items may ship first and the pre-order items will follow when they’re ready.
DW-6 · Cancelling a pre-order. You can cancel a pre-order item before it ships by sending us a message through our contact form with your order number.
Damaged, incorrect or lost orders
DW-7 · Reporting a problem. Please check your order when it arrives. If an item is damaged, you received the wrong item, or your parcel was lost or damaged in transit, let us know through our contact form within 14 days of delivery (for lost parcels, within 14 days of the expected delivery date). Include your order number, and use the form’s upload field to add photos or videos of the item and its packaging.
DW-8 · US orders. Once we’ve confirmed the issue, you can choose store credit for the full value of the affected item(s) plus the shipping you paid, or a free replacement. If the item is out of stock, we’ll offer store credit.
DW-9 · International orders. Once we’ve confirmed the issue, you can choose store credit for the full value of the affected item(s) plus the shipping you paid, or a refund of the same amount to your original payment method.
DW-10 · No need to send anything back. For damaged, incorrect or lost orders, please keep or dispose of the item.
DW-11 · Marked as delivered but not received. Please check with neighbors, your building’s reception and any safe places first, then contact us.
Returns for other reasons
DW-12 · Change of mind. Because many of our products are made to order, we can’t accept returns for change of mind.
DW-13 · Wrong size. If you ordered the wrong size, contact us through our contact form with your order number and we’ll see what we can do.
Store credit and refunds
DW-14 · Store credit. Store credit is issued as a gift card code sent to your email. You can use it on any purchase at dandysworld.gg.
DW-15 · Refund timing. Refunds go back to your original payment method and can take 5–10 business days to appear, depending on your bank.
DW-16 · Contact us. For any questions about your order, send us a message through our contact form with your order number and we’ll get back to you as soon as we can.